Returns & Exchanges
At KROSER, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Ship the Items
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing